Privacy Policy

Last Updated: 16 June 2026

1. Introduction

PB's Creative Studio is operated by PB | AI Business Systems Architect ("we", "us", or "our").

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when using our website, products, and services.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

• Name
• Email address
• Telephone number
• Business name
• Website address
• Billing information
• Payment confirmation (we do not store payment card details)

Business Information

• Business descriptions
• Operational challenges
• Workflow information
• Project requirements
• Assessment responses
• Automation requirements
• Consultation notes

Technical Information

• IP address
• Browser type
• Operating system
• Device information
• Website usage information
• Cookies and similar technologies

3. How We Use Your Information

Your information may be used to:

• Provide products and services.
• Deliver operational assessments through CERS.
• Prepare reports and recommendations.
• Respond to enquiries.
• Provide customer support.
• Process payments.
• Improve our products and services.
• Maintain website security.
• Comply with legal obligations.
• Send service updates and marketing communications where you have given consent.

4. Artificial Intelligence Processing

Some of our services use artificial intelligence to assist with operational analysis, workflow evaluation, report generation, documentation, content creation, and business process recommendations.

Information submitted through assessments, enquiries, or consultations may be processed using trusted AI service providers solely for the purpose of delivering the requested services.

AI assists our work but does not replace professional judgement. Final decisions remain the responsibility of the client.

5. Legal Basis for Processing

Where required under the GDPR, we process personal information on one or more of the following legal bases:

• Your consent.
• The performance of a contract.
• Compliance with legal obligations.
• Our legitimate business interests, provided these do not override your rights.

6. Sharing Your Information

We do not sell your personal information.

Where necessary to provide our services, information may be shared with trusted third-party providers, including:

• Website hosting providers.
• Email service providers.
• Cloud storage providers.
• Payment processors.
• Automation platforms.
• Artificial intelligence providers.
• Analytics providers.

These providers process information only as necessary to deliver the requested services and are expected to maintain appropriate security measures.

7. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, or disclosure.

Although we apply appropriate security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services.
• Maintain client records.
• Meet legal and accounting obligations.
• Resolve disputes.
• Enforce our agreements.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

9. Your Privacy Rights

If you are located within the European Economic Area (EEA), the United Kingdom, or another jurisdiction with applicable privacy laws, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where legally permitted.
• Restrict or object to certain processing activities.
• Withdraw consent where processing is based on your consent.
• Request a copy of your personal information in a portable format where applicable.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy.

10. Cookies

Our website uses cookies and similar technologies to improve functionality, enhance your browsing experience, analyse website performance, and support essential website operations.

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some areas of our website.

For further information, please refer to our Cookie Policy.

11. International Data Transfers

Some of our trusted service providers may process information outside your country of residence.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place and that information continues to receive an appropriate level of protection in accordance with applicable data protection laws.

12. Third-Party Websites

Our website may contain links to third-party websites, products, or services.

We are not responsible for the privacy practices, content, security, or policies of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

13. Children's Privacy

Our website, products, and services are intended for adults and business users.

We do not knowingly collect personal information from children under the age of 18. If we become aware that personal information relating to a child has been submitted without appropriate consent, we will take reasonable steps to delete that information.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal obligations, or operational practices.

The latest version will always be published on this page together with the revised "Last Updated" date.

Your continued use of our website or services following any changes constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

PB's Creative Studio
Operated by PB | AI Business Systems Architect

Support and contact enquiries: Contact PB's Creative Studio Support.

© 2026 PB's Creative Studio. All rights reserved.